There are quite a few people who have much disdain for the bitten icon and its products, but I am not one of them. Forced into a Mac laptop while I worked at a school, I quickly became a convert and have since brought my entire family with me. Why do I love Apple so much? Because of scenarios like the one I dealt with today.

I had installed some software on my computer from Native Instruments back in August and it never worked correctly so I uninstalled it and put it on my blacklist. Today, I installed some different software and for whatever reason, it was locking up trying to find some hidden file the Native Instruments software had tucked away somewhere on my computer. After about 10 hours of trying on my own to figure out what the deal was, I simpled called Applecare and (after being on hold for about 20 minutes - boo on that Apple) some guy in a far away world told me to click this and delete that and everything was good as gold. Who do you call when you need help like that on a PC?